How to Use Uber and Lyft for Seniors: A Step-by-Step Guide to Ride-Sharing

Ride-sharing services like Uber and Lyft have transformed transportation for seniors who no longer drive or prefer not to drive in certain situations. With a few taps on your smartphone, a car arrives at your location and takes you wherever you need to go. No need to call a taxi company, no cash required, and no reliance on family members for rides.

The COVID-19 pandemic accelerated the adoption of ride-sharing among seniors, and the services have continued to improve their accessibility features. This guide explains how to get started with Uber and Lyft safely and confidently.

Choosing Between Uber and Lyft

Uber and Lyft offer very similar services. The main difference is that Uber operates in more cities worldwide, while Lyft operates primarily in the United States and Canada. Both offer wheelchair-accessible vehicles in many cities. Both allow you to schedule rides in advance.

Many seniors prefer to have both apps installed on their phone. Before requesting a ride, you can compare prices in both apps and choose the more affordable option. The apps work identically, so learning one means you can use both.

Setting Up Your Account

Download the Uber or Lyft app from your phone’s app store. Open the app and tap Sign Up. Enter your name, phone number, and email address. You will need to create a password and verify your phone number with a code sent via text message.

Add a payment method. Both apps accept credit cards, debit cards, PayPal, and some also accept Apple Pay or Google Pay. Your payment information is stored securely, and the fare is charged automatically after each ride. You never need to handle cash or a payment terminal.

Requesting Your First Ride

Open the app. It will show your current location on a map. In the Where to bar at the top, type or speak your destination address. The app will show the estimated fare and arrival time. Review the different ride options UberX is the standard affordable option, while Uber Comfort offers a larger vehicle with more legroom.

Tap Confirm or Request. The app will show your driver’s name, photo, car model, and license plate number. You can track the driver’s approach on the map in real time. The driver will call or text you if they have trouble finding your location. Make sure your phone’s ringer is on so you do not miss their call.

During the Ride

When the driver arrives, confirm the license plate number matches what the app shows. Sit in the back seat and buckle your seat belt. The driver has your destination from the app, so you do not need to give directions unless you want to change the route. You can ask the driver to adjust the temperature or radio volume.

The app shows your route on the map and provides the estimated time of arrival. If you feel uncomfortable at any point, you can share your trip status with a family member through the app. Both Uber and Lyft have a Share Trip button that sends your location and driver information to any contact you choose.

Getting Help If You Need It

Both apps offer a senior support phone line if you encounter difficulties. Uber has a dedicated support number for riders who need help booking a ride or resolving issues. Lyft offers similar support. You can also ask a family member to book a ride for you from their own phone to your address.

Uber also offers a feature called Uber Assist in some cities, which provides drivers trained to assist passengers with mobility devices, walkers, and foldable wheelchairs. Lyft offers a similar accessible option. Check the app settings to see what options are available in your area.